Many changes are rippling through the vacation rental industry as companies consolidate or structure partnerships. This is not surprising giving the immense popularity and growth the industry has enjoyed. You have recognized the wonderful experience vacation rental offers and we feel honored to call you our friends and customers. Recently Expedia bought Home Away/VRBO. Although these actions often bring additional services to consumers, they also add layers and costs, and force acquired businesses to conform with new policies to maintain consistency across products and services. As a result, Home Away and VRBO started charging significant "booking fees". It's important for you to know that these booking fees do NOT apply to bookings made directly with us, or through our website. Save money!! Search using your preferred website, BUT BOOK DIRECTLY THROUGH US!!
If you rent through a licensed property management company on Island then you have guaranteed support and services, however if you don’t you create certain risks. For example, you will create risks if you send money to an individual that is not a registered business. Common sense in today’s world tells you that once you give your credit card number, or send a check, to an individual you exposed yourself to potential fraud, especially when the person is not a licensed and insured business on Hawaii. Your funds are most likely not held in a trust account, and most likely will be commingled with personal finances. Vacation rentals managed by individual owners are only legal if they follow certain rules and laws as spelled out in Tax Act 326. These rules are created for your protection. The HRS statues of Hawaii specifically state that rental property must be managed by an on island property manager and contact person. We are a licensed real estate brokerage firm that has managed vacation rental properties on Hawaii for over 10 years. With us, your money and vacation are in professional hands, giving you peace of mind.
We provide two types of arrival services:
Airport pickup: we can come greet you at the airport and escort you to your property. We can help you with entering the property and getting things situated.
Grocery Services: we provide basic grocery packages to get you through the first 48 hours. This is a great service as it eliminates the need for you to immediately run of to the grocery store to get some of the basics in place. For more information please follow this link
There is no need to check in with our offices. We will send you an arrival package before you leave for vacation. In this package you will find all the necessary information to locate your property, instructions where to find the keys, access codes, and anything else you need to start your vacation.
Absolutely! Please come by our offices during normal business hours. We would love to hear from you and get to know you. Our offices are located at south end of downtown Kona, directly off of Alii drive. Please go here for further details.
Before you depart your home town we will send you a package that includes all required instructions to find the property. We will also send you a link to our smart phone app and all information can be found through this app.
Before you depart your home town we will send you a package that includes all required instructions with where to find the keys of the home (they are provided in a lock box at the property), required access codes (if applicable), access keys and codes to common areas (for condominiums), etc. This information will also be available through the smart phone app.
Before you depart your home town we will send you a package that includes all required instructions with access codes for gates etc.
No. We will have disabled any alarm systems prior to your arrival. In case you have trouble with the alarm system please call us at: 808-334-0548
During normal business hours you can contact us at 808-334-0548. In case of an emergency after business hours, please dial the same number and you will automatically be forwarded to someone that's on call to help you.
We will provide all necessary lines for the available beds, and towels. The number of towels depend on the size of the property and the number of bedrooms.
In all units we provide the necessary pots, pans, dishes, utensils etc. to make sure your stay is comfortable and you are able to prepare and consume your food in comfort.
The properties do not come with any groceries or food supplies. We will provide water, some coffee, and soap, small box of detergent etc. to get you through the first few hours. We do offer grocery services for a fee. When you make your reservation, and register on our customer web site, you will be provided with an option to order a grocery package. We offer a few different package configurations
Yes, you can drink the tap water in Hawaii. It is perfectly safe like anywhere else in the United States.
The properties are all outfitted with standard appliances. The higher end properties might have more expensive appliances like double ovens etc.
Yes, almost all of our units have a washer and dryer. Check out the feature list in the property of your choice and you will find detailed information about the property.
Most properties have air-conditioning, but it depends on the class of property you rent if the cost of running the air-conditioning is included. Electricity is extremely expensive in Hawaii. Properties positioned at higher elevations (hillside locations) often have a nice cool breeze going and opening a window is often enough to keep the property cool. Also, Hawaii is an open air type of island. Most people enjoy the ocean breeze of the tropics over sitting in an air-conditioned room.
We will do our best to minimize disrupting your vacation. However, pools and landscaping has to be maintained on a regular schedule to ensure the property you rented stays in tip top shape. We will inform you if services are taking place during your stay.
You will have absolute privacy. The property you rented is yours for the duration of your stay. It could be necessary to perform repairs or other services during your stay. We will of course let you know ahead of time if any of this will take place. It's important that we have your most current contact information while you are in Hawaii so that we can connect with you when required.
Please call us immediately at 808-334-0548 if anything is wrong with the property you are renting. We will do everything possible to take care of it as soon as humanly possible! Our goal is to give you a relaxing and unforgettable experience.
When you booked with us we asked you to take out basic rental damage and liability insurance. This is to protect you and us. When you set up your account with us, after you complete your reservation, we will provide you with all the detailed documentation. In the meantime, you can find more information by following this link.
Kindly maintain a clean house throughout your visit. Bugs just love dirty counters, left trash and dirty dishwashers. Upon your departure the only towels left unclean should be those used during your last day. One towel per guest plus the bed linens from each bed. The cleaners will take care of these items used during your last day. Please do not make the beds before you leave. Please put all dirty dishes in the dishwasher and start the dishwasher before you leave. We'll provide you with more details when you make your reservation. You can also find more information in our contracts section of the web site.
We provide lock boxes or electronic keys on all of our properties. You can leave the main key in the lockbox after you lock the house and depart for the airport.
There is no need to check out at our office. Of course we would love to say goodbye, but we can arrange for all final items via email or phone.
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